Shipping Policy

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders placed on Sundays, public holidays, or during promotional sales may require additional processing time.

You will receive an order confirmation once your order has been placed. Dispatch and tracking details will be shared when available.

2. Shipping and Delivery Time

We currently aim to deliver orders across serviceable locations in India.

Order processing: 1–3 business days.
Estimated delivery: 3–7 business days after dispatch, depending on your location and courier service.
Remote locations: Delivery may take longer for areas with limited courier coverage.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions mentioned in the relevant promotion or on our website.

4. Order Tracking

Once your order has been dispatched, we will share the available tracking information through email, SMS, WhatsApp, or another appropriate communication channel.

You can use the tracking details to check the status of your shipment.

If tracking information is unavailable or your order appears delayed, please contact our customer support team.

5. Incorrect Address or Failed Delivery

Please ensure that your shipping address, PIN code, phone number, and other delivery details are accurate when placing your order.

If delivery fails because of an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the shipment to us.

Additional shipping charges may apply for reshipment where legally permitted and communicated to you in advance.

6. Delayed or Undelivered Orders

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather, operational disruptions, or other unforeseen circumstances.

If your order has not arrived within the expected delivery period, please contact us with your order ID. We will coordinate with the shipping partner to investigate the delay and help resolve the issue.

Any refund or other remedy for a lost or undelivered order will be handled in accordance with our Refund Policy and applicable consumer protection laws.

7. Damaged or Incorrect Deliveries

Please inspect your package upon delivery.

If you receive a damaged package, an incorrect product, or an order with missing items, contact us as soon as possible, preferably within 48 hours of delivery.

Please share your order ID and clear photographs of the package, shipping label, and affected products to help us investigate.

For food safety, do not consume any product that appears spoiled, contaminated, or unsafe. We will review eligible requests for a suitable replacement or refund in accordance with our Refund Policy and applicable law.

8. Delivery Availability

Delivery is subject to courier service availability at the shipping address provided.

If we cannot fulfil an order due to an unexpected serviceability issue, we will contact you regarding the available options, including cancellation and refund where applicable.

9. Contact Us

For shipping, tracking, or delivery-related questions, please contact us.