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Pond Harvest

Last Updated: 21 October 2026

Welcome to Pond Harvest. These Terms & Conditions govern your access to and use of our website, https://www.pondharvest.com, and the purchase of products offered through it.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Pond Harvest

Pond Harvest offers makhana (fox nuts) and related food products for customers in India.

In these terms, “we,” “us,” and “our” refer to Pond Harvest, while “you” and “your” refer to visitors and customers using our website.

Business details:

• Business name: Pond Harvest

• Customer support email: Pondharvestmakhana@gmail.com

• Contact number: +916362781384 

• Registered business address: Kishanganj, Bihar 855107

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable Indian law. If you are placing an order on behalf of another person or business, you confirm that you are authorised to do so.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, photographs, packaging details, weights, ingredients, and prices.

However, minor variations in appearance or packaging may occur. Product images are for illustrative purposes, and actual packaging may vary where appropriate.

Please review the product description, ingredients, nutritional information, allergen declarations, and storage instructions before purchasing.

4. Pricing and Payments

All prices will be displayed in Indian Rupees (INR), unless otherwise stated.

Prices, promotions, and product availability may change without prior notice. Any change will not affect an order already accepted, except where permitted by law.

Payments may be made through the payment methods available at checkout. Orders paid online will be processed after successful payment confirmation. For Cash on Delivery orders, where available, the order will be processed according to the applicable fulfilment procedure.

We will not be responsible for payment processing delays caused by banks or third-party payment providers, but we will make reasonable efforts to assist with payment-related queries.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation through the contact details provided.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

We reserve the right to contact you to verify order details or address genuine issues involving product availability, pricing errors, suspected fraud, or payment problems. If we cannot fulfil an order for a valid reason, we will inform you and arrange any applicable refund in accordance with the law.

6. Shipping and Delivery

Orders will be delivered to serviceable locations in India, subject to courier availability.

Estimated delivery timelines and shipping charges will be communicated on the website or at checkout. Delivery times are estimates and may vary due to location, courier operations, weather, or other unforeseen circumstances.

For more information, please refer to our Shipping Policy.

7. Cancellation, Refunds and Replacements

Cancellation requests may be accepted before an order is dispatched, subject to the circumstances of the order and applicable law.

Because our products are food items, returns of correctly delivered products in good condition may be restricted for hygiene and food-safety reasons.

If you receive a damaged, incorrect, missing, expired, or potentially unsafe product, please contact us promptly with your order details and supporting photographs, where applicable.

Eligible cases will be reviewed for an appropriate refund or replacement in accordance with our Refund Policy and applicable consumer protection laws. Nothing in these terms limits your statutory rights.

8. Food Safety, Storage and Consumption

Please follow the storage instructions printed on the product packaging and consume products within the stated best-before or expiry period, as applicable.

Do not consume a product if its packaging appears tampered with or if you suspect that the product is spoiled, contaminated, or otherwise unsafe. Contact us so that we can investigate.

Customers are responsible for reviewing the ingredient list and allergen information before consumption, particularly if they have food allergies or dietary restrictions.

9. Offers and Promotions

Promotional offers, discounts, coupon codes, and combo packs may be subject to specific conditions, validity periods, and stock availability.

Any additional terms will be communicated with the relevant offer. Promotions cannot be combined unless expressly permitted.

We will honour accepted orders in accordance with applicable law and the terms communicated at the time of purchase.

10. Intellectual Property

The content on this website, including the Pond Harvest name, logo, product photographs, text, graphics, and other branding materials, is owned by us or used with appropriate permission.

You may not reproduce, distribute, modify, or commercially use this material without prior written permission, except where permitted by law.

11. Acceptable Use of the Website

You agree not to misuse this website, attempt unauthorised access, interfere with its operation, submit fraudulent orders, or use the website for any unlawful purpose.

We may take reasonable measures to protect our website, customers, and business against misuse, subject to applicable law.

12. Third-Party Services and Links

Our website may use third-party payment gateways, shipping providers, or external links.

These services may operate under their own terms and privacy policies. We encourage you to review those policies when using third-party services.

13. Limitation of Liability

To the extent permitted by applicable law, Pond Harvest will not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or restricts liability that cannot legally be excluded, including applicable consumer rights, remedies relating to defective or unsafe products, or liability for fraud or wilful misconduct where exclusion is prohibited by law.

14. Privacy and Personal Information

We collect and use customer information as necessary to process orders, arrange delivery, provide customer support, and operate our website.

Please refer to our Privacy Policy for details about the personal information we collect, how we use it, and the rights available to you under applicable law.

15. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes in our products, business operations, website, or legal requirements.

The latest version will be published on this page with the updated date. Changes will apply prospectively, subject to applicable law and any rights relating to existing orders.

16. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any disputes will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts, without limiting any rights or remedies available to consumers under applicable law.

17. Contact Us

If you have questions about these Terms & Conditions, an order, or our products, please contact us.